Privacy Policy

At Pepe Nero, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website https://pepenerochiswick.co.uk, place an order, or interact with us.

By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information
When you place an order or contact us, we may collect:

• Full name
• Address
• Phone number
• Email address
• Payment details (processed securely via third-party providers)

b) Technical Information
When you use our website, we may collect:

• IP address
• Browser type and version
• Device type
• Pages you visit
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order updates and confirmation
• Respond to your inquiries or requests
• Improve our website and services
• Send promotional offers or marketing emails (only if you’ve opted in)
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to any third parties.

However, we may share your data with:

• Trusted third-party service providers (e.g., payment processors, delivery services, IT support)
• Government authorities or law enforcement, if required by law

All third parties are required to treat your data securely and only use it for the intended purpose.

4. Cookies Policy

Our website uses cookies to enhance user experience and track website usage. Cookies are small data files stored on your browser.

You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organisational measures to secure your personal data. This includes:

• Secure server technology
• SSL encryption
• Restricted access to personal data
• Regular website security monitoring

6. Your Data Rights (Under GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to be forgotten)
• Object to or restrict how we use your data
• Withdraw consent at any time (if data is processed based on consent)

7. Third-Party Links

Our website may contain links to third-party websites (e.g., delivery platforms). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting personal data.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Please check this page regularly to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

📧 info@pepenerochiswick.co.uk
📞 0208 747 9040
📍 565 Chiswick High Road, Chiswick, W4 3AY