Terms & Conditions

Welcome to Pepe Nero! These Terms & Conditions govern your use of our website https://pepenerochiswick.co.uk and any orders you place with us, either for delivery or collection. By accessing our site or placing an order, you agree to these terms. Please read them carefully.

1. General Information

This website is owned and operated by Pepe Nero, located at 565 Chiswick High Road, Chiswick, W4 3AY.
Contact us at 📞 0208 747 9040 or 📧 info@pepenerochiswick.co.uk.

2. Eligibility

By using this website and placing an order, you confirm that:

You are at least 18 years old.
You are legally capable of entering into binding contracts.
You are providing accurate, current, and complete information.

3. Ordering & Payment

Orders can be placed online via our website or by phone.
All orders are subject to acceptance and availability.
Prices are clearly listed on the website and include VAT where applicable.
Payment must be made at the time of ordering via secure online payment or cash/card upon collection or delivery (where allowed).
We reserve the right to refuse or cancel any order if we suspect fraudulent activity or a breach of these Terms.

4. Delivery & Collection

Delivery typically takes up to 35 minutes, depending on distance and order volume.
Collection orders are usually ready within 10 minutes.
We aim to deliver on time but cannot be held responsible for delays beyond our control (e.g., weather, traffic).
Please ensure your delivery address is correct and that someone is available to receive the order.

5. Cancellations & Refunds

Once your order has been confirmed, it cannot be cancelled or changed if food preparation has already started.
If there is an issue with your order (e.g., incorrect item or poor quality), please contact us immediately.
Refunds or replacements will be issued at our discretion based on the nature of the issue.
We do not offer refunds for incorrect orders due to customer error.

6. Allergies & Dietary Requirements

We prepare all food in a kitchen that handles allergens including gluten, dairy, nuts, and others.
If you have any food allergies or dietary restrictions, please notify us before placing your order.
While we take care to avoid cross-contamination, we cannot guarantee allergen-free meals.

7. Website Use

All content on this website, including text, images, logos, and branding, is the property of Pepe Nero and may not be copied, reproduced, or used without permission.
You agree not to use this site for any unlawful purpose or in a way that could damage our reputation or service.

8. Promotions & Meal Deals

Promotions and meal deals are subject to change and availability.
We reserve the right to modify or cancel offers at any time without notice.
Only one offer may be used per order unless otherwise stated.

9. Limitation of Liability

To the maximum extent permitted by law:

Pepe Nero shall not be liable for any indirect, incidental, or consequential damages.
Our total liability for any claim shall not exceed the total amount paid for the order in question.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be resolved in the courts of England.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this website. Please review regularly to stay informed.

12. Contact Information

If you have any questions about these Terms, please contact us at:
📧 info@pepenerochiswick.co.uk
📞 0208 747 9040
📍 565 Chiswick High Road, Chiswick, W4 3AY